Frequently Asked Questions
Q: What makes Catalyst different from other retailers?
A: We sell items not only
as standard on our showroom floor, but can customize each item on
request to suit each individual customer's needs and preferences
(Handles, colours, stains, fabric, etc...).
Q: How does the ordering
process work?
A: Each large furniture
order requires an upfront deposit (50% of Invoice) which secures the
deal and allows for costs involved in manufacture and handling to be
covered. The balance of the invoice can be paid at the customers
leisure, but will needs be satisfied in total before items will be
released for delivery, or collection.
Q: How much will I pay
for delivery?
A: Deliveries vary on the
delivery distance, and start at R150. Larger orders may require
special deliveries in which case a special price will be calculated.
Q: What if something
happens a few months after I purchase my suite, and I need it
repaired?
A: We strive to ensure that
all of our customers are satisfied with their purchase of furniture
for the life of their product, therefore we offer the services of our
own staff to fix minor problems on site (with a call out charge if not
manufacturing fault) and if needs be, we will recall the item and have
the factory fix it if possible, with a reasonable charge in the case
of damage (cracks, scratches, or due to moving or negligence).
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